Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect the following personal information that you voluntarily provide:

• Email Address: When you sign up for launch notifications
• Feedback: Any comments or suggestions you provide through our contact forms
• Communication Data: Messages sent through our chat support system

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent, click patterns
• Device Information: Browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies and similar technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Launch Notifications: To notify you when Remapdb platform becomes available
• Service Updates: To send you updates about our development progress
• User Support: To respond to your inquiries and provide customer support
• Website Analytics: To understand how users interact with our website
• Service Improvement: To improve our website and future platform based on feedback
• Legal Compliance: To comply with applicable laws and regulations

3. Third-Party Services

Our website uses the following third-party services that may collect and process your data:

3.1 Google Services

• Google Analytics: For website traffic analysis and user behavior tracking
• Google Tag Manager: For managing website tags and tracking codes
• Google reCAPTCHA: For form protection against spam and abuse

3.2 Crisp Chat

• Customer Support: For providing live chat support and communication
• User Interaction: To track and respond to user inquiries

These third-party services have their own privacy policies that govern their data collection and use practices.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our website
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure data transmission using SSL/TLS encryption
• Access controls and authentication measures
• Regular security assessments and updates
• Data minimization and retention policies

6. Data Retention

We retain your personal information for the following periods:

• Email Addresses: Until you unsubscribe or request deletion
• Analytics Data: As per Google Analytics retention settings (up to 26 months)
• Chat/Support Data: For up to 2 years for quality assurance
• Legal Requirements: Longer if required by applicable laws

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your personal information
• Unsubscribe: Opt-out of email communications at any time

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand website usage and performance
• Marketing Cookies: For tracking user preferences and interactions

You can manage cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including those outlined in Section 7 above. Our lawful basis for processing includes consent, legitimate interests, and legal compliance.