RemapdbRemapdb

Remapdb Support

Tuning platform support with clear docs, setup guidance, and fast help paths

Remapdb is built to be self-serve, but you are never left guessing. Use clear documentation, connected help links, setup guidance, email support, chat support on paid plans, and service status updates to keep your tuning platform moving.

Visit help centerContact support

Self-serve setup. Clear documentation. Human help when needed.

Availability

Know when support is available

Support is designed to be clear and predictable. Self-serve documentation is available any time, and the support team is available for setup, configuration, and account questions during support hours.

Working hours

Monday to Friday, 10:00-19:00 EET (Varna, Bulgaria).

Usual response time

Most support requests receive a response in 1-3 business days.

Fast-response goal

Clear setup and account questions may receive faster replies during support hours.

Support channels

Choose the support path that fits your question

Different questions need different help paths. Use docs, status visibility, and direct support channels based on your issue type.

Help Center

Find step-by-step guides for setup, widget installation, plugin usage, quoting, branding, API basics, and account management.

Visit help center

Connected help links

Use in-app help links in app.remapdb.com to open the matching docs.remapdb.com article for the setting you are working on.

Log in to open help links

Email support

Contact support for account questions, setup guidance, billing issues, widget installation, and configuration help.

Contact support

Chat support

Paid plans include chat support for faster back-and-forth during setup, configuration, and product usage.

See paid plans

Support request forms

Use guided requests for widget installation, plugin setup, branding support, and email-domain configuration tasks.

Request assistance

Status page

Check platform, widget, and API availability, maintenance windows, and known incidents in one place.

Check status

Included support

Free users still get real help

Self-serve does not mean unsupported. Free users can access core support resources needed to install, understand, and use the platform correctly.

  • Help Center access
  • Email support
  • Widget installation guidance
  • Connected help links
  • Status page access
  • Account and billing guidance
Start freeVisit help center

Setup assistance

Get help with the setup moments that matter

When setup affects launch quality, support should reduce risk and help you complete the right steps with confidence.

Help installing the widget

Get guidance on adding widget code to your website and checking that everything is live and working correctly.

Availability: Free and paid users

Request widget help

Help installing the WordPress plugin

Get support with plugin installation, activation, and setup for WordPress websites.

Availability: Paid plans

Request plugin help

Help with branding and styling

Get support around widget appearance, brand alignment, styling options, and advanced UI personalization.

Availability: Paid plans

Request styling help

Help with custom email domain

Get help setting up a custom email domain for quote auto-reply messages where the feature is available.

Availability: Paid plans

Request email setup help

Help with API access

Get guidance on API credentials, documentation paths, and first implementation steps.

Availability: API-enabled plans or add-ons

Explore API support

Help with advanced setup

Get support for complex setups involving multiple websites, dealer workflows, pricing logic, and service configuration.

Availability: Paid plans / case by case

Contact support

Technical support

Support for teams building deeper integrations

For API-enabled teams and advanced setups, support helps clarify boundaries, reduce confusion, and keep implementation moving.

  • API documentation for endpoints, credentials, response formats, and implementation expectations.
  • API access clarification by plan or add-on.
  • Integration guidance for websites, portals, dashboards, file-service workflows, and dealer systems.
  • Troubleshooting support for setup, credentials, implementation, or service availability issues.
  • Scope clarity on what support can assist with and what requires your own developer team.
Explore APIRead API docs

Service status

Check Remapdb service availability

If something does not work as expected, check platform, widget, and API status first to confirm known incidents or maintenance windows.

Live service status

Loading current service status…

Check status

Before you contact us

Send the details that help us help you faster

Good context removes back-and-forth and speeds up support resolution.

Include these details

  • Your account email
  • Your website URL
  • The page where the widget is installed
  • What you expected to happen
  • What happened instead
  • Screenshots or screen recording
  • Browser and device
  • Plan or feature involved
Currently offline

Support hours

Monday to Friday

10:00-19:00 EET

Usual response time

1-3 business days

Support location

Varna, Bulgaria

FAQ

Questions about Remapdb support

What support do Free users get?

Free users get Help Center access, email support, connected help links, status page access, and guidance for installing widget code.

What support do paid plans get?

Paid plans include chat support, WordPress plugin help, branding and styling guidance, custom email domain setup support where available, API guidance where included, and higher-priority handling depending on plan.

Is chat support available to everyone?

Chat support is available on paid plans. Free users can use the Help Center and email support.

Can you help me install the widget?

Yes. Widget installation guidance is available for all users.

Can you help me install the WordPress plugin?

Yes. Plugin installation help is available on paid plans.

Do you provide API support?

Yes. API support includes documentation guidance, setup direction, access clarification, and troubleshooting. Full custom implementation in your own system is handled by your developer team. For implementation details, read API docs.

What is the usual response time?

Typical response time is 1–3 business days. Paid-plan and chat requests may be handled faster depending on plan, complexity, and support availability.

What are Remapdb support hours?

Standard support hours are Monday to Friday, 10:00–19:00 EET.

Where can I check service availability?

Use the Status page to review current availability, planned maintenance, and known incidents.

Launch with confidence

Use support as part of your product rollout

Use clear documentation, connected help links, setup guidance, and plan-based support to get Remapdb working for your business without guesswork. Start with the Help Center, check the status page when needed, and use contact supportfor account or setup issues.

Visit help centerContact support

Self-serve setup. Human help when needed. Status updates when something affects the platform.