Remapdb Support - Widget, Dealer Map, API and WordPress

Availability

Know when support is available

Support is designed to be clear and predictable. Self-serve documentation is available any time, and the support team is available for setup, configuration, and account questions during support hours.

Support is currently unavailable

Our team is offline right now, but we’ll get back to you as soon as possible.

Working hours – 10:00 – 19:00 EET – Monday to Friday.

Usual response time – 1 to 3 business days.

[email protected]Help center Live chat support Services status

Working hours

Monday to Friday, 10:00-19:00 EET (Varna, Bulgaria).

Usual response time

Most support requests receive a response in 1-3 business days.

Fast-response goal

Clear setup and account questions may receive faster replies during support hours.

Support channels

Choose the support path that fits your question

Different questions need different help paths. Use docs, status visibility, and direct support channels based on your issue type.

Help Center

Find step-by-step guides for tuning widget setup, dealer locator map installation, WordPress plugin usage, quoting, file upload, branding, API basics, and account management.

Visit help center

Connected help links

Use in-app help links in app.remapdb.com to open the matching docs.remapdb.com article for the setting you are working on.

Log in to open help links

Email support

Contact support for account questions, setup guidance, billing issues, tuning widget installation, and configuration help.

Contact support

Chat support

Paid plans include chat support for faster back-and-forth during setup, configuration, and product usage.

Support request forms

Use guided requests for widget installation, plugin setup, quote file upload, branding support, and email-domain configuration tasks.

Request assistance

Status page

Check Remapdb app, widget, dealer locator map, API, and service availability, including maintenance windows and known incidents.

Paid-plan support

More control comes with more support

Paid plans are built for businesses that need faster help, advanced setup guidance, and deeper support during rollout.

Chat support

Available where supported by your selected plan and support scope.

WordPress plugin installation help

Available where supported by your selected plan and support scope.

Advanced branding and styling guidance

Available where supported by your selected plan and support scope.

Quote file upload guidance

Available where supported by your selected plan and support scope.

Custom CSS guidance

Available where supported by your selected plan and support scope.

Custom email domain setup help

Available where supported by your selected plan and support scope.

API setup guidance

Available where supported by your selected plan and support scope.

AI integration guidance with MCP setup

Available where supported by your selected plan and support scope.

Advanced configuration support

Available where supported by your selected plan and support scope.

Priority handling

Available where supported by your selected plan and support scope.

Setup assistance

Get help with the setup moments that matter

When setup affects launch quality, support should reduce risk and help you complete the right steps with confidence.

Help installing the widget

Get guidance on adding the tuning widget for website quote requests and checking that vehicle lookup, tuning data, and forms load correctly.

Availability: Free and paid users

Request widget help

Help installing the WordPress plugin

Get support with plugin installation, activation, and setup for WordPress websites.

Availability: Paid plans

Request plugin help

Help with branding and styling

Get support around widget appearance, brand alignment, styling options, and advanced UI personalization.

Availability: Paid plans

Request styling help

Help with custom email domain

Get help setting up a custom email domain for quote auto-reply messages where the feature is available.

Availability: Paid plans

Request email setup help

Help with quote file upload

Use the file upload guide to enable uploads, confirm Pro and Max plan access, test file limits, and understand quote email file links.

Availability: Pro and Max plans

Read file upload guide

Help with API access

Get guidance on remap database API credentials, ECU tuning data API documentation paths, and first implementation steps.

Availability: API-enabled plans or add-ons

Explore API support

Help with AI integrations

Get guidance on AI integration docs, API-key setup, plan access, MCP server configuration, and first AI-assisted vehicle lookup tests.

Availability: API-enabled plans

Explore AI integrations

Help with advanced setup

Get support for complex setups involving multiple websites, dealer workflows, quote file upload, pricing logic, and service configuration.

Availability: Paid plans / case by case

Contact support

Technical support

Support for teams building deeper integrations

For API-enabled teams and advanced setups, support helps clarify boundaries, reduce confusion, and keep implementation moving.

Remap database API and ECU tuning data API documentation for endpoints, credentials, response formats, and implementation expectations.
API access clarification by plan or add-on.
AI integration setup guidance with MCP server configuration on API-enabled plans.
Widget quote form and file upload troubleshooting where your plan includes advanced quoting.
Integration guidance for websites, portals, dashboards, file-service workflows, dealer systems, and custom product experiences.
Troubleshooting support for setup, credentials, implementation, or service availability issues.
Scope clarity on what support can assist with and what requires your own developer team.

Before you contact us

Send details that help us respond faster

Good context removes back-and-forth and speeds up support resolution.

Include these details

Currently offline

Support hours

Monday to Friday

10:00-19:00 EET

Usual response time

1-3 business days

Support location

Varna, Bulgaria

FAQ

Questions about Remapdb support

What support do Free users get?

Free users get Help Center access, email support, connected help links, status page access, and guidance for installing widget code.

What support do paid plans get?

Paid plans include chat support, WordPress plugin help, branding and styling guidance, quote file upload guidance where available, custom email domain setup support where available, API guidance and AI integration guidance where included, and higher-priority handling depending on plan.

Is chat support available to everyone?

Chat support is available on paid plans. Free users can use the Help Center and email support.

Can you help me install the widget?

Yes. Widget installation guidance is available for all users.

Can you help me install the WordPress plugin?

Yes. Plugin installation help is available on paid plans.

Do you provide API support?

Yes. API support includes documentation guidance, setup direction, access clarification, and troubleshooting. Full custom implementation in your own system is handled by your developer team. For implementation details, read API docs.

Do you provide AI integration support?

Yes. AI integration support includes documentation guidance, API-key setup direction, MCP server configuration, plan access clarification, and first lookup troubleshooting. Custom assistant workflows are handled by your technical team. For setup details, read AI integration docs.

What is the usual response time?

Typical response time is 1–3 business days. Paid-plan and chat requests may be handled faster depending on plan, complexity, and support availability.

What are Remapdb support hours?

Standard support hours are Monday to Friday, 10:00–19:00 EET.

Where can I check service availability?

Use the Status page to review current availability, planned maintenance, and known incidents.

Launch with confidence

Use support as part of your product rollout

Use clear documentation, connected help links, API and AI integration guidance, setup guidance, and plan-based support to get Remapdb working for your business without guesswork. Start with the Help Center, check the status page when needed, and use contact supportfor account or setup issues.

Visit help center Contact support