RemapdbRemapdb

Remapdb Support

Support for Remapdb setup

Find installation guides and help with widget quoting, WordPress, catalog settings, API access, and billing. Use the Help Center first, or contact the support team with your page URL and a description of the issue.

Visit help centerContact support

Self-serve setup. Clear documentation. Human help when needed.

Availability

Know when support is available

Support is designed to be clear and predictable. Self-serve documentation is available any time, and the support team is available for setup, configuration, and account questions during support hours.

Working hours

Monday to Friday, 10:00–19:00 in Europe/Sofia local time (Varna, Bulgaria).

Usual response time

Typical response time is 1–3 business days, depending on the request and support availability.

Fast-response goal

Clear setup and account questions may receive faster replies during support hours.

Support channels

Choose the support path that fits your question

Different questions need different help paths. Use docs, status visibility, and direct support channels based on your issue type.

Help Center

Find step-by-step guides for tuning widget setup, dealer locator map installation, WordPress plugin usage, quoting, file upload, branding, API basics, and account management.

Visit help center

Connected help links

Use in-app help links in app.remapdb.com to open the matching docs.remapdb.com article for the setting you are working on.

Log in to open help links

Email support

Contact support for account questions, setup guidance, billing issues, tuning widget installation, and configuration help.

Contact support

Chat support

Paid plans include chat support for faster back-and-forth during setup, configuration, and product usage.

See paid plans

Support request forms

Use guided requests for widget installation, plugin setup, quote file upload, branding support, and email-domain configuration tasks.

Request assistance

Status page

Check Remapdb app, widget, dealer locator map, API, and service availability, including maintenance windows and known incidents.

Check status

Included support

The Free plan includes real help

Self-serve does not mean unsupported. Users on the Free plan can access core support resources needed to install, understand, and use Remapdb correctly.

  • Help Center access
  • Email support
  • Widget installation guidance
  • Connected help links
  • Status page access
  • Account and billing guidance
Start freeVisit help center

Setup assistance

Get help with the setup moments that matter

When setup affects launch quality, support should reduce risk and help you complete the right steps with confidence.

Request help installing your tuning widget

Help with quote file upload

Use the file upload guide to enable uploads, confirm Pro and Max plan access, test file limits, and understand quote email file links.

Availability: Pro and Max plans

Read file upload guide

Help with API access

Get help with API credentials, documented endpoints, and first requests. Your developers handle the custom application.

Availability: API and Max plans

Explore API support

Help with AI integrations

Get guidance on AI integration docs, API-key setup, plan access, MCP server configuration, and first AI-assisted vehicle lookup tests.

Availability: API-enabled plans

Explore AI integrations

Help with advanced setup

Get support for complex setups involving multiple websites, dealer workflows, quote file upload, pricing logic, and service configuration.

Availability: Paid plans / case by case

Contact support

Technical support

Support for teams building deeper integrations

Get help with Remapdb data access, configuration, and documented behavior. Choose the topic that matches your issue; custom application development stays with your technical team.

API documentation

Find the documented endpoints, authentication requirements, and response formats for the vehicle tuning data API. Support can help explain a field or an unexpected response.

Access and credentials

Get guidance on API and Max plan access, API-key setup, and first-request errors. Review usage limits before connecting your application.

MCP and AI setup

Get help connecting a supported AI client to the MCP server and making a first vehicle lookup. MCP access is included on API and Max.

Quotes and attachments

Troubleshoot widget quote fields and email settings. On Pro and Max, get guidance on supporting-file uploads and the download links sent with quote emails.

Setup troubleshooting

Describe the affected page, the expected result, and the error you see. Support can help with Remapdb configuration and direct you to known service incidents.

Your integration responsibilities

Your developers build the custom website, portal, or application and its ordering, payment, and file workflows. Remapdb support covers the product’s data access and configuration.

Explore APIRead API docs

Service status

Check Remapdb service availability

If something does not work as expected, check Remapdb app, widget, dealer locator map, and API status first to confirm known incidents or maintenance windows.

Live service status

Loading current service status…

Check status

Before you contact us

Send details that help us respond faster

Good context removes back-and-forth and speeds up support resolution.

Include these details

  • Your account email
  • Your website URL
  • The page where the widget is installed
  • Quote file-upload setting or file type/size details if uploads are involved
  • What you expected to happen
  • What happened instead
  • Screenshots or screen recording
  • Browser and device
  • Plan or feature involved
Video tutorialWatch how to prepare a support requestStarts at 1:29 · 2:41 total
Video tutorialRun through the launch checklist3:01 total
Outside support hours

Support hours

Monday to Friday

10:00–19:00 Europe/Sofia local time

Usual response time

1-3 business days

Support location

Varna, Bulgaria

FAQ

Questions about Remapdb support

What support do users on the Free plan get?

Users on the Free plan get Help Center access, email support, connected help links, status page access, and guidance for installing widget code.

What support do paid plans get?

All paid plans include chat support. Plus, Pro, and Max include WordPress plugin help and branding guidance. Pro and Max add guidance for quote file uploads and custom email domains. API and Max include API guidance. Request handling depends on your plan and support availability.

Is chat support available to everyone?

Chat support is available on paid plans. Users on the Free plan can use the Help Center and email support.

Can you help me install the widget?

Yes. Widget installation guidance is available for all users.

Can you help me install the WordPress plugin?

Yes. Plugin installation help is available on Plus, Pro, and Max. Free users can follow the Help Center setup guide.

Do you provide API support?

Yes. API support includes documentation guidance, setup direction, access clarification, and troubleshooting. Full custom implementation in your own system is handled by your developer team.

Do you provide AI integration support?

Yes. AI integration support includes documentation guidance, API-key setup direction, MCP server configuration, plan access clarification, and first lookup troubleshooting. Custom assistant workflows are handled by your technical team.

What is the usual response time?

Typical response time is 1–3 business days. Paid-plan and chat requests may be handled faster depending on plan, complexity, and support availability.

What are Remapdb support hours?

Standard support hours are Monday to Friday, 10:00–19:00 in Europe/Sofia local time (EET in winter, EEST in summer).

Where can I check service availability?

Use the Status page to review current availability, planned maintenance, and known incidents.

Launch with confidence

Use support as part of your product rollout

Use clear documentation, connected help links, API and AI integration guidance, setup guidance, and plan-based support to get Remapdb working for your business without guesswork. Start with the Help Center, check the status page when needed, and use contact supportfor account or setup issues.

Visit help centerContact support

Self-serve setup. Human help when needed. AI integration guidance on API-enabled plans.