Contact Remapdb
Ask about product fit, vehicle coverage, website setup, API access, or billing. Tell us what you want to do and we will explain the relevant Remapdb features. We do not supply tuning files or build bespoke websites.
Primary contact: [email protected]
Primary contact
For most questions, contact us directly at [email protected]. We read every message and reply with clear next steps for product setup, pricing, plugin issues, API support, vehicle tuning data, and AI integration guidance.
Working hours: Monday to Friday, 10:00–19:00 Europe/Sofia local time
Usual response time: 1–3 business days
For urgent checks, include your website URL, account email, and a clear issue description.
Check statusContact options
Pick the option below and include the right context so we can respond faster.
Ask about account access, widget setup, quote delivery, catalog records, or a product issue. Include the page and setting you are using.
Best for setup questions, technical issues, account problems, and product guidance.
Email supportTell us whether you need a website widget, WordPress connection, catalog editing, or developer API access. We can explain the relevant plan limits.
Best for plan selection, paid features like dealer locator map, file upload, API access, AI integrations, dealer networks, or larger tuning-data setups.
Ask about pricingUsing the Remapdb WordPress plugin for a tuning-data website and something is not working as expected?
Best for plugin connection, shortcode setup, widget preview, cache issues, and logs.
Get plugin helpAsk about API access, returned fields, authentication, limits, or MCP setup. Your own developer builds the integration.
Best for API access, vehicle tuning data, AI integrations, credentials, MCP configuration, integration planning, and request troubleshooting.
Ask about integrationsWant a quick answer before contacting us? Start with the documentation hub.
Best for installation guides, setup steps, feature explanations, and troubleshooting.
Visit help centerIf something appears unavailable, confirm known incidents before opening a support thread.
Best for Remapdb app availability, widget availability, dealer locator map status, API status, and incident visibility.
Check statusWhat to include
When contacting support, include as much relevant context as you can. Do not send passwords, private API keys, or sensitive customer data.
play_arrowVideo tutorialWatch how to prepare a support requestStarts at 1:29 · 2:41 total (opens in a new tab)open_in_newRelated resources
Use these links for setup guidance, feature fit, and implementation planning.
Review tuning widget for website quote requests, vehicle lookup, and website integration paths.
Explore widgetCheck setup, plan availability, file limits, quote email links, and troubleshooting before contacting support.
Read file upload guideCheck plugin installation flow, shortcode usage, and support context.
View WordPress pluginReview returned vehicle data, API and Max access, authentication, and implementation responsibilities.
Explore APIReview AI integrations for supported assistants, vehicle tuning database lookup, and internal support workflows through the MCP server.
Explore AI integrationsSee how support and help resources are structured across product and documentation.
View supportCompare plan options before you ask about pricing, API access, AI integrations, or scale requirements.
See pricingStart with a free account and contact us during setup if you need guidance.
Start freeFAQ
Email [email protected]. It is the best contact method for product, support, pricing, account, and setup questions.
Yes. You can email us with questions about Remapdb, plans, the tuning widget, dealer locator map, API access, AI integrations, and fit for your business.
Start with the Help Center for tuning widget installation, dealer locator map setup, WordPress plugin setup, account configuration, and feature guidance.
Yes. Send your website URL, plugin version, connection state, and a short issue description.
Yes. We help with remap database API access, ECU tuning data API workflows, AI integrations, MCP server setup guidance, docs questions, and implementation direction.
Yes. We help with AI integrations documentation, plan access, API-key setup direction, MCP server configuration, and first lookup troubleshooting.
If something is unavailable or not loading as expected, yes. The status page can confirm known incidents.
Need help choosing the right next step?
Clear answers, practical guidance, and no unnecessary complexity.
Support for setup, pricing, WordPress plugin, remap database API, AI integrations, and account questions.